FAQ's

Before knowing how to care for your preserved flowers, it is important that you know that they are 100% natural flowers.

Freshly cut from the field, they are subjected to a careful dehydration process, achieving a natural appearance for years.

1. Very important, they do not need water. The water will cause them to rot . Unlike other flowers, preserved flowers do not need water. Make sure that both the stems and the vase are very dry.

2. Place them in dry places. Your preserved flowers should be kept away from moisture. If you live in humid areas, be sure to put your preserved flowers away from doors, windows, or other places where air can enter.

3. Avoid sunlight. It is essential for preserved flowers to avoid direct exposure to the sun. We will ensure that they do not lose their color and we will extend the life of our flowers.

4. Treat them gently. Although preserved flowers are very resistant, they must be treated delicately. The container must be suitable so as not to crush your flowers. Try to keep them away from pets.

5. Clean the dust with a feather duster. Do not use abrasive products, a feather duster or a soft cloth will suffice to clean the dust. You can clean them once every fifteen days, delicately passing the cloth or feather duster through their leaves, thus they will prolong their life much longer.

If you are looking for a way to add color to any corner of your home or office, preserved flowers are a top choice. Just remember: they don't need water, put them in dry places, avoid sunlight, treat them gently and dust them regularly.

Whether you choose one of our preserved flower bouquets from the bridal catalog or contact us, these will be the steps:

1. Select your bouquet. Once you make the purchase of the bridal bouquet we will contact you to see all the details of your bridal bouquet.

You don't need to know about flowers, we will focus on what your idea of ​​a bouquet is, the tonal range, the style with which you identify...

Keep in mind that our bouquets are 100% handmade and customizable. Ideally, you should reserve your bouquet 2/3 months in advance.

When you select your bouquet, you can also select the number of bouquet replicas and lights. The design will be based on the bridal bouquet that we specify.

2. We show you the result. Approximately one month before the wedding (we usually do it via WhatsApp, but it can also be via Instagram or email) we will show you photos and videos of the process.

Your opinion will be essential to design your ideal bouquet. Therefore, if there is something that does not convince you, we will make the necessary changes in advance to design your dream bouquet.💕

3. Shipping. Once the design of the bridal bouquet is approved, we will send it with all the necessary protection measures approximately 10/15 days before the event so that you do not have to worry about delivery on the same day of the wedding.

Sure, we can make custom packs for your day. If you want other types of accessories such as a headdress, hair crown, crowns for girls, flower domes, initials or any other detail or accessory that you can think of.

We also make floral decoration for the ceremony or estate* (wedding flower arch, guest gifts, welcome area, banquet centerpiece) both with preserved flowers and fresh flowers*.

We adapt to the needs of our couples by making a personalized budget adapted to their needs.

Do not hesitate to ask us about everything we can do to make your day even more special if possible!

Ceremony or estate*: as long as it is within Madrid or its surroundings and we can bring it to the area ourselves.

The fresh flower* will depend both on the availability of our suppliers and on the season.

Of course. We never tire of saying it, our bouquets are made by hand and 100% customizable.

Once the bouquet has been purchased, our flower expert will contact you to see all the personalization details for your bridal bouquet.

You don't need to know about flowers, we will focus on what your idea of ​​a bouquet is, the tonal range, the style with which you identify...

Approximately one month before the wedding (we usually do it via WhatsApp, but it can also be via Instagram or email) we will show you photos and videos of the process.

If there is something that does not convince you, we will make the necessary changes in advance to design your dream bouquet.💕

If you prefer or want a flower out of the catalog, contact us directly.

With preserved flowers we play with a great advantage: they last a long time. Therefore, we will send it in advance, approximately 10/15 days before the event.

We will prepare your bridal bouquet weeks before the wedding day, so you can see the process step by step and make the necessary modifications.

This is a great advantage, unlike fresh flower bouquets where the arrangement is made on the same day of the wedding, your bouquet will be prepared in advance and we can send it to you without the worry of the dreaded delivery, on the same day of your wedding. .

Returns will be accepted in the event that they have received the broken or defective product. Please send us photos of the damaged item/s to be returned to info@simonettafloral.com within 24 hours of receiving it. The return period is 7 calendar days from the day you receive your products. We will reply confirming receipt of the email and we will indicate the address to which you should send the product. We will bear the costs related to this change and/or return.

* It will not be possible to change or return personalized or custom-made products

On the checkout page you will find the box to add "Discount Code". Add the coupon in the corresponding part

Payment methods available:

There are four possibilities:

• Through Paypal, through your personal account on this platform
• With bank card.
• By bank transfer (if you wish to make the payment for this option, contact us at info@simonettafloral.com and we will provide you with the information).